Help me! My password seems to have been changed and I can no longer access my account. How do I secure my account?

To restore access to your account as quickly as possible, please visit our Password Retrieval page and be prepared to answer your secret question:

http://www.wow-europe.com/login-support/

If you no longer remember the answer to your secret question, please follow the instructions listed on the following Billing & Account Services page:

http://www.wow-europe.com/en/support/accountbilling.html
http://www.wow-europe.com/fr/support/accountbilling.html
http://www.wow-europe.com/de/support/accountbilling.html

I have changed my password and had access restored to my account, but some items or characters are missing. How can I get them back?

You will now need to contact our Game Master department via in-game petition from any character on your account (create a new character, if necessary). ALL reports of a compromised account must come from a character on the account in order for us to take action. Your claim will then be forwarded onto our Account Investigators for further analysis. Be sure to answer the following questions in your ticket:

When was the last time you logged in?
Is there anything missing? (a comprehensive list is not necessary, just a summary)
Is the account shared?
Do you suspect who accessed the account?

Why was my account locked; and, how do I recover a locked account?

After receiving a report that the account has been compromised, the Game Master handling the case will run an investigation to determine whether or not the account is secure. If the account is deemed to be at risk, it will be temporarily disabled in order to prevent any further damage from taking place. The registered email address on the account will then be sent an e-mail detailing our Account Retrieval process. By following the steps outlined in our Account Retrieval process, the rightful owner will be able to resume their adventures in the World of Warcraft. This process is handled by our Account Administration department. Any players inquiring about a locked account should submit their concerns via email to WoWAccountReviewEU@blizzard.com.

My account is secure again and a Game Master restored my characters; however, I'm still waiting for an update on all of my missing items and someone closed my ticket. Did Blizzard forget about me?

We have not forgotten about you it is simply that due to the complex nature of these incidents it can take some time to establish exactly what is missing. The report of your missing items was forwarded internally to our Account Investigators, who then work to determine how the account was compromised while also verifying the loss of any items as a result of the incident. A petition no longer needs to remain open under such circumstances as we are able to contact you directly when the investigation is complete. Due to the nature of these investigations, as well as the number of such incidents which must be processed, it may take some time for us to contact you with further information. Rest assured, as soon as more information becomes available, you will be contacted either in-game or via the e-mail address registered to the account. Until that time, your patience is greatly appreciated.

For more information on compromised accounts, please review our articles on compromised accounts found here:

http://www.wow-europe.com/en/support/ca-article.html
http://faq.wow-europe.com/en/category.php?id=77